Refund Policy
Last updated: November 6, 2026
30-day money-back guarantee
We want you to love your results. If you are not satisfied with your purchase, contact us within 30 days of delivery and we will refund the price of the product, even if you have opened and used it. You do not need to send the product back.
- The guarantee is limited to one claim per customer.
- It applies to your first purchase. Subscription renewals are not covered by the money-back guarantee (see "Subscription renewals" below).
How to request a refund
- Email us at contact@slikly.com with your order number and a short explanation of why the product did not work for you.
- We will reply within 1–2 business days.
- Once your request is approved, we will process your refund. No return is required.
Subscription renewals
If you have a subscription, you can cancel at any time to stop future renewals (see our Subscription Policy). If a renewal was charged and you no longer wanted it, contact us at contact@slikly.com within 48 hours of the charge: if the renewal order has not shipped yet, we will cancel it and refund it in full. Renewal orders that have already shipped are not covered by the money-back guarantee. This does not affect your statutory rights.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us as soon as possible with your order number and a photo of the item. We will send you a replacement or a full refund at no extra cost.
Refund processing
Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take another 5–10 business days for the refund to appear on your statement.
Order cancellations
You can cancel your order free of charge before it ships by emailing us at contact@slikly.com. Once an order has shipped, the refund policy above applies.
Your statutory rights
Right to cancel: under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it, without giving a reason, by emailing us at contact@slikly.com. For health and hygiene reasons, this statutory right does not apply to cosmetic products that have been unsealed after delivery. Our 30-day money-back guarantee above still covers opened products.
Faulty goods: under the Consumer Rights Act 2015, our products must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a repair, replacement or refund.
Our 30-day money-back guarantee is offered in addition to these rights and does not affect your statutory rights.
Contact
Questions about a refund? Email us at contact@slikly.com.